Contact Us

Got a question about a bonus, spotted something that needs updating, or just want to tell us we got a review wrong? This page explains what we can help with and the best way to reach us.

What we can help with

Canada Casinos is an independent site covering online casinos across every Canadian province. We're happy to hear from readers on topics like:

• Questions about a specific casino review, rating or comparison table on the site
• Corrections — if a free spins offer, bonus amount or licensing detail has changed since we last checked it
• Suggestions for a Canadian-facing casino brand you think we should be reviewing
• General feedback on how we rank and present operators
• Media or partnership enquiries relating to the site itself

What we can't help with is anything to do with an individual casino account — deposits, withdrawals, bonus disputes, verification issues or closing an account. Those requests have to go through the casino's own support team, since we don't hold player funds, run promotions or have access to any operator's back office.

Before you get in touch, check these first

A lot of common questions are already answered elsewhere on the site, which usually gets you an answer faster than waiting on a reply:

• Concerned about how much time or money you're spending at a casino? Our Responsible Gambling page covers self-exclusion tools, deposit limits and where to find support.
• Want to know how this site works, how we're funded, or who's behind the reviews? See About Us.
• Need the legal detail on how the site operates, our disclaimers, or the rules around using our content? That's covered in our Terms and Conditions.
• Playing from outside a UK Gamstop restriction and looking for alternatives? Our Non Gamstop Casinos page may be more relevant than a direct enquiry to us.

How ratings and rankings are handled

We're occasionally asked whether a casino can pay to move up our list or have a negative point removed from a review. It can't. Our editorial ratings are based on research into games, payment options, bonus terms and licensing, and commercial relationships with operators — where they exist — never decide position on the page. If you write in pointing out a factual error, we'll check it against the operator's own current terms and correct it if it's wrong; that's a different thing from asking us to change an opinion.

What happens after you contact us

Enquiries about site content, corrections or feedback are read and actioned by whoever maintains that part of the site. We can't promise a same-day turnaround on every message, but factual corrections — like an out-of-date free spins offer or a bonus amount that's changed — are usually the quickest to resolve, since they just need checking against the casino's current terms and conditions.

If your message relates to an account, deposit, withdrawal or bonus you've claimed directly with a casino, we'll point you back to that operator's support channel, since only they can look into account-specific issues.

A note on gambling-related concerns

If you're reaching out because gambling has started to feel like a problem — for you or someone you know — please don't wait on a reply from us. Canadian provinces each run their own problem gambling support services, and most licensed casino sites have self-exclusion and deposit-limit tools built into the account settings. Our Responsible Gambling page lists the tools worth knowing about and where to find further support.